Bill got to our house on time and handled our issue promptly. He was polite, friendly, knowledgeable, and had other suggestions for us through our remodeling project. He came out on an emergency call, but described the friends and family plan to us which we ultimately signed up for to save $100 on that days service, and we're calling to schedule him to come out and do some of the other work we need taken care of. Professional, polite, and holds his customers in the highest possible regard. Will continue to work with Bill and Seaside in the future for sure!